Short answer: there are usually two warranties, and they cover different things. The manufacturer warranty covers the turf itself, mainly fading and fiber breakdown from UV. The installer's warranty covers the work: seams, edges and the base. Damage from misuse, pets, fire and storms is usually excluded.
A long warranty number on a brochure doesn't tell you much. What matters is who stands behind it, what it actually covers and what you have to do to keep it valid. Here's how artificial turf warranties work.
The turf manufacturer warrants the product against defects in materials. In practice that usually means:
Terms differ from product to product, and many manufacturer warranties are prorated, so the coverage decreases over the years. Our turf is made in the USA, with manufacturer warranties up to 20 years on materials.
The installer warrants the workmanship, which is where most problems actually come from:
Our installation is backed by a workmanship guarantee. Ask any installer how long theirs lasts and what it includes, in writing.
Keep your paperwork, follow the care routine, keep hot items and reflected sunlight off the turf, and use a qualified company for repairs. Regular care, like our turf cleaning and maintenance, also keeps the turf in the condition a warranty claim requires.
The duration of the warranty varies by product and manufacturer. Many residential synthetic grass products carry manufacturer warranties of around 8 to 15 years, and some premium turf carries a 15-year warranty or more. Be careful with a lifetime warranty claim: read what it actually covers and whether it decreases over time.
Most warranty disputes come down to one question: was it a manufacturing defect or improper installation? When the turf product and the installation come from the same company, there's no finger-pointing about whether the warranty applies, and one call starts the claim. Exclusions such as normal wear, damage caused by pets or chemicals, poor site conditions and lack of maintenance still apply, so read them before you buy artificial grass.
A warranty is only as good as the company behind it. Look for an installer with a track record in the synthetic turf industry, local references and good customer service, who will come back for an inspection if something goes wrong. An industry-leading warranty means little if the contractor is gone in two years.
Does the warranty cover fading? Usually yes, beyond normal fade, for defects in UV stabilization.
Are putting greens covered? Putting green turf has its own manufacturer warranty; ask about it for your putting green.
Does it cover the lawn after a hurricane? Generally not; storm damage is a homeowner's insurance matter.
For peace of mind for years to come, buy artificial grass from a company that explains the warranty in writing. Ask us during a free consultation.
A warranty is only as good as the installer behind it. Look for quality turf with a clear manufacturer warranty, a written workmanship guarantee, and a local company that will still be around to honor both. Learn about our artificial turf installation.
